Terms of service

You must be at least 18, have legal capacity to enter these Terms and meet any higher applicable age-of-majority requirement. Use an account you control and provide accurate information. Email-code, Apple and Google sign-in depend on your access to the relevant email or identity account. Keep those accounts secure and tell us promptly about unauthorized use.

Creating an account does not require an immediate birth profile. You can first explore the available features. Personal chart calculation, personalized questions and profile-bound books need an appropriate birth profile. Do not submit information about anyone under 18. Provide another adult’s information only with that person’s permission and a lawful basis.

FateSays provides BaZi and Zi Wei chart calculation, AI-assisted questions, Life Books and Annual Books for traditional-culture exploration, entertainment and personal reflection. Charts rely on the birth data and calculation settings you supply. AI output can be incomplete, inaccurate or inconsistent and does not prove an event will occur.

The service is not a substitute for medical, mental-health, legal, tax, financial or other professional advice. Do not use it for emergency assistance, a diagnosis, regulated eligibility decisions or a decision where an error could cause serious harm. You remain responsible for evaluating a reading and deciding whether to act.

You retain any rights you have in your submitted content. You give us permission to process, store and transmit it as needed to provide the features you request, maintain your account and comply with lawful obligations, subject to our Privacy Policy and applicable permissions. This is not permission to publish your private questions or profiles.

Using AI requires the data-sharing permission shown for the configured recipients. You may decline or withdraw it through supported settings. A book may be paid for but remain waiting for AI permission; withdrawing permission does not reverse completed generation or automatically cancel a purchase. Contact support if this prevents delivery of purchased content.

You may use your readings for lawful personal use, subject to third-party rights. AI output may not be unique or eligible for copyright protection, and we cannot guarantee exclusive rights in it. Our branding, software and original interface assets remain protected; purchasing a reading does not transfer ownership of them.

Do not use the service for fraud, unlawful conduct, harassment, exploitation, infringement of another person’s rights, harmful instructions or unauthorized collection of other people’s information. Do not bypass access controls, manipulate quotas or payments, steal credentials, distribute malicious code or overload the service through unapproved automated requests.

The question feature is scoped to cultural chart interpretation. It may decline unrelated requests, attempts to expose hidden instructions or system secrets, and unsafe or prohibited content. This does not prevent a legitimate privacy, billing, accessibility or service complaint through support. Any responsibility for misuse is limited to what applicable law permits.

Annual membership provides the question allowance and benefits shown for that plan. It does not automatically include a Life Book or an Annual Book; those are separate purchases unless an offer expressly says otherwise. Complimentary access and redemption codes are subject to the grant’s displayed conditions.

A Life Book is a one-time purchase associated with the account and birth profile selected at purchase. An Annual Book is a separate one-time purchase for a particular profile and year. The store currently sells only the current-year Annual Book; previously purchased years remain available in My Books while the service and the associated account/profile remain available. Books are not renewed automatically as annual book purchases.

Daily question limits and the reset time are shown in the interface. Unused daily allowance does not accumulate unless expressly stated. A failed generation does not consume a completed-answer allowance; disconnecting or locking your device is not itself a generation failure if the server completes the answer. Creating a profile without generating an answer does not consume a question.

After entitlement is confirmed, enabled book chapters are prepared through background tasks, subject to AI permission and service availability. Already prepared content can be read without generating it again. Generation is not guaranteed to be instantaneous; failed chapters can be retried. Changing birth data, language or reading configuration may require regeneration. Review the selected profile carefully before purchase and before editing it.

The checkout screen states the product, price, currency, billing interval if applicable and any taxes before you confirm payment. Amounts displayed in USD are U.S. dollars; your payment provider may apply currency-conversion or other disclosed charges. Administrator price settings do not authorize an undisclosed charge to your payment method.

Website purchases are processed through Stripe when enabled. App Store purchases are processed through Apple under its payment terms. We verify provider transactions before granting access; a redirect back to the service does not by itself prove payment. Pending, failed or refunded payments are reflected in order and entitlement records. Keep the transaction confirmation for support.

An annual membership sold as an auto-renewing subscription renews for another billing period and charges the disclosed payment method unless cancelled before the next renewal under the payment channel’s rules. We or the payment channel must disclose the recurring terms and obtain the required express consent before charging. Trial or promotional terms apply only when expressly offered at checkout; there is no implied free trial.

For a Stripe subscription, use Manage subscription in the account’s purchases/billing area to open the Stripe billing portal and cancel renewal online. For an Apple subscription, use your Apple Account subscription settings; Apple provides the renewal and cancellation rules. If the website billing portal cannot be opened, contact kuhou@protonmail.com for help stopping website renewal. You do not need to buy another product to cancel.

Cancellation normally stops the next renewal and leaves the paid period available until its stated expiry, unless a refund or applicable rule changes that result. Deleting an app does not cancel a subscription. Apple renewal must be cancelled separately before account deletion. Website account deletion attempts to stop associated Stripe renewal, but you should confirm cancellation with the payment channel before deleting access to the account.

For applicable renewal reminders, acknowledgments and price-change notices, we or the relevant payment channel must provide the notices required by law. A change to a renewal price will not be treated as accepted merely because these Terms changed. Any required new consent must be obtained before the changed charge.

For a duplicate or unauthorized charge, an undelivered purchase, an incorrect entitlement or a material service defect, contact support with the order identifier and a description of the issue. Do not send full card details. We will investigate and provide the correction, refund or other remedy required by applicable law and the payment channel’s rules. Apple handles App Store refund requests at https://reportaproblem.apple.com; Stripe website purchase issues can be submitted to FateSays support.

There is no blanket waiver of statutory refunds, charge-dispute rights, warranties or cancellation rights. Refunds or revoked transactions may remove the corresponding entitlement, subject to applicable law. Cancelling future renewal and refunding a past charge are different actions.

Where applicable, EEA and UK consumers generally have 14 days from entering the contract to withdraw. To exercise the right, email support with information identifying the purchase. Early supply of digital content does not remove the right unless the required express consent and acknowledgment of losing the right have actually been obtained; these Terms alone do not provide that consent. Rules for ongoing services differ. Other applicable statutory withdrawal rights remain available, and any required withdrawal function supplied by the transaction channel can also be used.

Registration through a valid referral may associate the account with a partner for future eligible purchases and renewals, without a 30-day registration cutoff. A referral does not by itself change product prices or give the partner access to private profiles or readings. The Privacy Policy explains the limited customer and order information available to the attributed partner.

Partner access, commission rates, transaction eligibility, refund adjustments and withdrawals are governed by the partner terms or specific arrangements shown or agreed for that program. A pending withdrawal is a request, not proof that funds have been settled. Do not make misleading earnings, medical, investment or guaranteed-outcome claims when promoting FateSays.

We work to provide reliable access, but maintenance, network failures and third-party providers can interrupt the service or delay generation. Background tasks may continue after you close a connection and can be recovered through your account. Do not repeatedly pay or submit a new order solely because a confirmation is delayed.

We may improve features and correct errors. We will provide reasonable notice of a material reduction or discontinuation of a paid service where required and will respect remedies for the unused or undelivered portion under applicable law. We do not reserve an unrestricted right to remove paid entitlements without a lawful reason or remedy.

We may restrict an account when reasonably necessary to address a material breach, fraud, security risk or legal obligation. Where appropriate, we will give the reason, an opportunity to resolve the issue and a support route; urgent security or legal action may require immediate restriction. A restriction does not erase a consumer remedy that cannot be waived.

You can request account deletion in Settings. Deletion removes access to associated personal content and may prevent restoration of profile-bound books. Before deleting, manage renewals and save information you want to retain. The Privacy Policy describes deletion, retained financial records and provider backups.

Except for express promises and protections required by law, the cultural and AI-generated interpretations are supplied without a guarantee of accuracy, a particular result or suitability for a particular decision. To the extent permitted by applicable law, we do not accept responsibility for indirect or consequential loss solely from relying on such an interpretation.

Nothing in these Terms excludes a mandatory consumer right or remedy, or liability that cannot lawfully be excluded or limited, including where applicable fraud, intentional misconduct, gross negligence or injury caused by negligence. We remain responsible for our own obligations; using a third-party provider does not automatically remove them.

You may contact support so we can try to resolve a dispute. This does not prevent urgent relief or a statutory complaint. If a dispute remains unresolved, either party may use a court or dispute mechanism with lawful jurisdiction under the applicable rules.

Mandatory consumer protections of your U.S. state or other place of residence continue to apply where the law provides. These Terms do not require compulsory arbitration, waive class-action rights or prevent you from using a court with lawful jurisdiction. Nothing in this section excludes a protection or remedy that cannot be waived under applicable law.

We date and publish changes here and give appropriate advance notice of material changes where required. New charges, new consent-based data uses and changes that require express agreement will not be authorized solely by an update to this page. If a provision cannot be enforced, the remaining provisions apply to the extent lawful.

English, Simplified Chinese and Traditional Chinese versions are provided for accessibility and are intended to have the same meaning. A translation discrepancy does not remove a mandatory right; contact us for clarification. This page, checkout disclosures and applicable product-specific terms govern their stated subjects.

Operator: Hangzhou Cool Monkey Network Technology Co., Ltd. Questions, billing, cancellation and complaints: kuhou@protonmail.com or https://fatesays.com/support.